EF Helpdesk

Learn about the different payee account classifications and verification statuses in Everflow Pay, including domestic and international account types and the step-by-step verification process.

Overview

Before partners can get paid, Everflow Pay needs to verify their accounts to keep payments safe.

Each partner goes through two steps: a waiting period and a small test payment.

Let’s go through those steps in detail in case you want to explain those to your Partners and see where you Partners are in terms of completing their setup.

Account Types

Domestic Accounts (U.S. Accounts)

For Partners (Payees) in the United States
Find them under Payees in Everflow Pay
Follow U.S. payment rules

International Accounts

For Partners (Payees) outside the United States
Find them under Payees in Everflow Pay
Follow international payment rules

Where to See Account Status‍

All statuses visible in:

Everflow (Core Platform): Look under Affiliate/Partner General details > Billing
Everflow Pay: Look in Payee section (Unpayable Reason)

Status Progress Flow

Status

Description

Account Vetting in Process

Initial default status

First step in verification

Missing Tax Information

Partner needs to submit tax forms

No payments until tax info is received

Required for all accounts

Pending Tax Information Validation

Tax information is under review

Waiting for validation process to complete

Invalid Tax Information

Tax information provided contains errors

Partner needs to submit corrected information

TIN verification in progress

Only for payers with TIN verification as a requirement

System is validating the Tax Identification Number

TIN verification failed

Only for payers with TIN verification as a requirement

TIN validation was unsuccessful

Partner needs to provide correct TIN information

Penny Test Not Started

Account ready for penny test

Awaiting penny test initiation

Next step in verification process

Penny Test is Pending

Test payment in progress

Waiting for: Funds to reach payee account, or Payee to confirm amount in Everflow UI

Penny Test Failed

Verification unsuccessful

Partner needs to verify banking details and try again

‍

Status updates sync in real-time between platforms

Banking details are locked during the penny test process

All payees must complete the verification process

Status is visible across both platforms

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Next in This Series

Sending Payments From Everflow To Everflow Pay