Mailgun Integration - Everflow Helpdesk

The Mailgun integration allows you to send Everflow emails from your branded domain, receive replies at your preferred email address, and maintain consistent branding across all partner communications.

Overview

The Mailgun integration lets you send emails from your branded Mailgun domain, have replies sent to your preferred email address, and maintain a consistent brand experience in all your communications with Partners, team members, and Advertisers.

Without this integration (or other similar ones like SendGrid and Mandrill / Mailchimp), all your Everflow / Communication Hub emails will be sent from the default no-reply@via-everflow.io address.

Why You Need This Integration

You need the Mailgun integration if you want your partner emails and Communication Hub messages to be sent from your own custom email address instead of the generic Everflow one. This makes your communications more professional and branded.

Setting Up Your Mailgun Integration

Access the Email Integration Settings

Log into your Everflow account

Go to -> Integrations

Select Email from the tabs

Connect Mailgun

Find Mailgun

Click the Connect Integration button

Toggle the Enable switch to ON

Get Your Mailgun Information

You'll need five pieces of information from your Mailgun account:

To find your API Key:

Log into your Mailgun account

Go to Dashboard -> API Keys (this section is located at the bottom right of your Dashboard)

Copy your existing API key or create a new one

API keys are only fully displayed once when created. So be sure to save your API key once it’s generated.

To find your Domain:

Go to the Dashboard in Mailgun

Look for Sending Domains section (at the bottom left)

Select and copy the domain you want to use

To find your From Address:

Navigate to SEND -> SENDING -> Domain settings in Mailgun

Look for the SMTP Credentials section

Find the email address you want to use as your sender

Configure in Everflow

Now it’s time to use all the information you have copied from Mailgun.

Enter your API Key in the field provided

Enter your Domain in the domain field

Enter your From Name (e.g. your company name or your name)

Enter your From Address (the email that will appear as the sender)

Optionally, add a Reply To Address if you want replies sent somewhere different (If left empty, replies will go to the From Address)

Save Your Settings

Click the Save button to apply your changes

You can only have one email integration active at a time

If you disable the Mailgun integration, your system will automatically return to using the default Everflow email

If you disable and then want to re-enable Mailgun, you'll need to enter all your settings again

To switch between different email integrations (like SendGrid or Mandrill), you must first disable your current integration

Testing Your Integration

After setting up Mailgun:

Send a test email through Communication Hub or create a test Partner to send them an account creation link
Check the received email - it should now show your custom From Address
Try replying to confirm your reply routing is working correctly

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Overview

Why You Need This Integration

Setting Up Your Mailgun Integration

Testing Your Integration

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