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Weekly Product Updates (Internal): September 7 – September 13
Internal updates to automate scheduled exit survey deactivations for Ops and route automated deactivation tickets to Kristin Livermore for CS.
This week, we automated key exit survey operations for the Ops team and updated internal routing for automated customer deactivation tickets to streamline offboarding workflows.
- Exit Survey Automation: Ops can now automatically cancel or accelerate scheduled End of Month (EOM) deactivations, and paused accounts will now automatically schedule for EOM deactivation (and clear if reactivated).
- Automated Deactivation Tickets: The automated ticket generated upon Exit Survey completion now tags Kristin Livermore instead of Genny, streamlining the customer offboarding review process for the CS team.
