EF Helpdesk

Partner notifications help keep Affiliates, Content Creators, Publishers, and others informed about important changes and updates in their accounts, your Offers, etc.

This guide covers all available notification types, when they're triggered, and how to manage them effectively.

Whether you need to alert Partners about Offer changes, billing updates, or system actions, understanding these notification options helps you communicate better with your Partners.

Notification Settings Notes

Review this important information and settings related to Partner notifications before diving in!

Editing default notifications only affects new Partner accounts

Offer notifications are only sent to Partners who:

Are currently approved on the Offer

Have sent traffic to the Offer in the past 7 days

Cap notifications may apply to both custom caps and Offer-level caps

Offer-level cap notifications can be enabled/disabled in Control Center -> Platform Configurations -> General tab -> Global Settings

Invoice notifications won't be sent if invoices are hidden by the network

Accessing Notification Settings

To access notification settings, start by clicking the main menu icon

in the top left corner. From there, navigate to Partner Configurations in the Control Center menu.

Within this section, you'll find the Default Notifications tab where you can manage all Partner notification settings in one place.

Available Partner Notifications

Offer Notifications

Notification Type

Trigger

Available Notifications

Coupon Code Deactivated

When a Coupon Code becomes inactive

In-app and/or Email

Offer Status Changed

When the Offer status changes

In-app and/or Email

Offer Changed Payout

When Payout is modified for an Offer you're active on

In-app and/or Email

Offer Description Changed

When the HTML description of an Offer is modified

In-app and/or Email

Creative Added to the Offer

When a new creative is added to an Offer

In-app and/or Email

Traffic Optimized

When a variable is blocked by the network

In-app and/or Email

Action Notifications

Notification Type

Trigger

Available Notifications

Action Scheduled

When an action affecting your account is scheduled

In-app and/or Email

Action Executed

When a scheduled action is ultimately executed

In-app and/or Email

Billing Notifications

Notification Type

Trigger

Available Notifications

Payment Executed

When an invoice payment is processed

In-app and/or Email

Invoice Available

When a new invoice is available in your account

In-app and/or Email

Network Notifications

Notification Type

Trigger

Available Notifications

Communication Hub Email

When a Communication Hub Email is sent to you

Email only

Notification Options

For each notification type:

In-app notifications can be enabled/disabled
Email notifications can be enabled/disabled
Both types can be enabled simultaneously
Both types can be disabled simultaneously

Special Cases

Cap Notifications

Apply to both custom caps and Offer-level caps

Offer-level cap notifications can be disabled network-wide

Configure in Control Center - Platform Configurations > General tab

Invoice Notifications

Won't be sent if invoices are hidden at network level

Requires proper billing configuration

Conversion Notifications

Special notification for each Conversion/Sale

Contact Customer Success to enable this feature

Best Practices

When managing your notification settings, regularly review your defaults to ensure they still serve your needs. Keep your partners' experience in mind - too many notifications can be overwhelming, while too few might leave them missing important updates.

Your notification strategy should align with your overall communication approach, making sure partners get the right information at the right time.

Above all, pay special attention to critical updates, ensuring these important messages are properly configured to reach the right people.

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