EF Helpdesk

Explore a dedicated "Billing" section in our Control Center that allows you to effortlessly manage your Everflow account, invoices and view contract details. In this section, you can:

View your invoices from Everflow, including a detailed breakdown of charges.
Check your current account balance and any outstanding payments due.
Explore additional services or products offered by Everflow.
Update your payment information seamlessly.
Review your contract details, including the start date and renewal or expiration date.

The "Billing" section centralizes all billing-related information and actions, making it convenient to stay on top of your account's financial status and make any necessary changes to your payment details or subscriptions.

How To Enable Billing Section

Use the left-hand menu to navigate to the Control Center section.

Select the Accounts option.

Switch to the third tab, titled "Roles."

You can use this tab to modify the permissions assigned to each member of your team.

By default, the "Billing" section is not enabled for any Role automatically.

Locate the Roles that require access to the Billing section (e.g., Administrator).

Scroll down until you see the Control Center > Billing option.

Check the box to the left of Billing to grant access.

Select the appropriate access level:

Choose Read Only if the person only needs to view billing information.

Choose Full Access if the person needs to modify billing settings.

Repeat these steps for any other Roles that require access to the Billing section.

Once you've made the necessary changes, don't forget to save your modifications.

Billing Section Explained

‍The "Billing" section in the Control Center menu provides a centralized hub for managing your account's financial aspects. It includes detailed information about invoices, subscription details, and account details.

Invoices Tab

‍By clicking on the "Billing" section, you'll land on the "Invoices" tab, which provides an overview of your current billing cycle and a list of past invoices.

Current Invoice Details

‍The top section showcases the total amount you're being billed for the current month.

Our billing model is retrospective, which means you're charged for the services and resources you've already consumed during the previous billing cycle. This approach ensures accurate billing based on the actual value delivered to you.

It's important to note that the current cost shown does not include any credits applied to your account today.

Additionally, your recurring fees could increase if your usage exceeds the current plan's limits.

To break down the charges, you can click "See breakdown," which will open a popup providing a detailed overview of the invoice items, including:

Specific usage metrics like clicks and domains
Pricing tiers you've fallen into, with links to the tier charts
Any applicable discounts or credits, such as those from our Referral Partner Program
Cost breakdown for each line item
The final total invoice amount after applying all charges and discounts

Billing Period Dates

The "Current Period" section shows the start and end dates for the current billing cycle.
Clicking "Manage Subscription" redirects you to the "Subscription Details" tab.

Payment Details

The "Due Date" section displays the payment deadline for the current invoice.
The "Update Payment Method" link opens a popup to update your payment details through Maxio (formerly SaaSOptics).

Heads Up! We process automatic payments on the 5th of each month. If you're a long-term client who no longer uses autopay, please follow the payment terms in your contract instead.‍

New clients begin with credit card payments for monthly invoices. After establishing a reliable payment history with us, we're happy to offer additional payment options including ACH, wire transfers, and PayPal.

Past Invoices

In the same "Invoices" section, you'll find a list of previous invoices.
Click "Preview" to open a detailed breakdown of any past invoice.

Subscription Details Tab

Current Subscription

The "Your Subscription" section summarizes your current plan and any add-on requests.
You can always add additional services to your plan.

Available Add-Ons

‍Under "Available For You," you'll see various add-on options:

Service

Description

Click Tiers

Based on your tiered click rates.

Payout Tiers

Based on your tiered payout rates.

Multi-Domains

Enabled for accounts containing multiple domains, with separate charges for each domain.

Everflow Pay

Eliminate the headache of processing payments with easily managed payouts. (Note: Everflow Pay charges are included in your monthly invoices.)

Impression Tracking

Based on your tiered impression rates.

Managed Proxy Service

Dedicated IP and dynamic IP services.

Everflow Plus

Dedicated support and expertise tailored to accelerate your growth.

Managed Payments

Partner payout management service.

What can you do with these options?

Click Learn More to contact our Customer Success team with a pre-populated request corresponding to your inquiry.

Click Apply for Everflow Pay to open the application form.

Account Details Tab

‍In this tab, you'll find information regarding:

The Start Date of your contract with Everflow.
The End Date of your particular contract (at least the End Date for the agreed-upon subscription and rate).
The Terms of your contract (e.g., whether it was signed for the whole year - 12 months or if you're paying on a month-to-month basis).
- If you are a new client who just joined, you are in the initial contract term of 6 months. In such a case, 6 months will display under Terms.