Updated - Feature Release 3.5.0 (February 2024):
Your message must include the {unsub_link} macro. An unsubscribe link will be appended to your message automatically if you don't include it.
Updated - Hotfix 3.3.0 (May 2023): Removed ability to email suspended or inactive users.
Overview
All Direct Messages are sent from this email address: no-reply@via-everflow.io.
"From" line is your Network Displayed Name (it can be edited in Control Center > Configuration > General card).
If you would like to use your own email address you will need to have your own SendGrid or Mandrill integration. You can integrate by going to Control Center > Integration > Email.
There are two steps to setting up Direct Messages:
To access the Direct Message feature, go to Control Center > Direct Message.
❗Please note: Email templates from Direct Message cannot be automatically transferred. You will need to manually transfer these templates to the new system (Communication Hub). Eventually Direct Message will be only available through Communication Hub. You can use the following guide to make a seamless transition.❗
Building A Recipient List
Watch A Short Video
Step 1.
Click Recipient Lists, then [+ Add Recipient List].
Step 2.
Add the name of the recipient list and click Add Group button to choose the user type: Partners, Advertisers or Network employees.
Step 3.
When multiple rules are added to one group, the rules will have an AND operator, meaning that the recipients added to the list will need to match every rule within the group.
If multiple groups are added, each group has an OR operator, meaning that the recipients added to the list will include all emails that match any of the groups:
Pro Tip: You can let your partners using Tipalti know when they need to update their Tipalti account details by using "Is Payable".
Creating the Direct Message Content
Watch A Short Video:
How To Create A General Direct Message
Watch A Short Video:
How To Create An Offer Details Direct Message
Step 1.
Go to the Messages tab and click New Message.
Select either a 'General' message for contacting users, or 'Offer Details' to send a message to Partners regarding specific offer information.
Step 2.
Select a Recipient List, or create a new one here by toggling on 'New Recipient List'. Once the recipient list has been selected, you will have an option to exclude specific user emails.
Step 3.
Create the message and schedule the timing. For scheduling, switch the 'Schedule' toggle to Yes. If the 'Schedule' toggle is set to No, then the message will be sent immediately.
Please Note: Emoticons are not supported in Direct Message.
Tracking Link Macros
The following macros are now supported in Direct Message - Offer Details:
{offer_tracking_link} This macro is associated with the Conversion Method configured at the Offer level, so it could be either a Direct Link or traditional redirect link.
{offer_tracking_link_redirect} Use this macro if your offer is configured for Direct Linking, as the redirect must be enforced for dynamic creatives to function properly.
All direct messages include an unsubscribe link at the bottom. This allows your partners to opt out of receiving emails if they wish.
Your message must include the {unsub_link} macro. An unsubscribe link will be appended to your message automatically if you don't include it manually.
You can provide more context for the unsubscribe link by treating the {unsub_link} macro as any other link, inserting it as the link itself followed by the descriptive text.
This will create a descriptive label for the unsubscribe link that recipients will click to opt out.
Step 4.
Preview the message before sending, then click Send or Schedule.
