All Collections
Reporting & Analytics
eCommerce Specific Reporting
Refunds Report
Refunds Report

This article describes how to use the refunds report for WooCommerce, ClickFunnels, and Shopify.

Irina Sergushina avatar
Written by Irina Sergushina
Updated over a week ago

Overview

The Refunds Report requires an integration with WooCommerce, ClickFunnels, and/or Shopify.

  • Shopify - You must have our app installed on your store. See our integration guide for details - [Click Here]

  • WooCommerce - You must sign into your Wordpress site through Everflow on the WooCommerce integrations page.
    ​

  • ClickFunnels - You must have our webhook in place on the funnel you wish to count the refunds for.

Report Overview

  • Navigate to Reporting - Refunds.

  • Date Range: This references the "Refund Date" in the report.
    ​

  • Filters: Filter by Partner(s), Offer(s), and Advertiser(s).
    ​

  • Add/Remove Columns: Be sure the Refund Amount column is selected.

*Please note that partial refunds will appear separately:

  • You can search by SKU, Order ID or Transaction ID.

  • Click the vertical dots on the end of a row for more options associated with the refund.

  • To approve or reject a conversion, use the checkbox and select either Approve or Reject.
    ​

NEED HELP? OUR CUSTOMER SUCCESS TEAM IS HERE FOR YOU!

We've assembled a superstar team of industry veterans that are available around the clock to make sure that your issues are resolved and questions are answered. You can reach out any time in-platform via Chat or by emailing support@everflow.io.

Did this answer your question?