Frequently Asked Questions
When are invoices sent?
Invoices are sent on the 3rd of each month.
Which dates of service are billed with each invoice?
We bill in arrears. This means that the date of your invoice represents the month in which your services were rendered.
For example, if your bill date is 08/31/2023, this is your August 2023 invoice.
When is my payment due?
Payment is due on the 5th for the prior month’s invoice.
How do I pay my invoice?
You may pay via wire, Paypal, *credit card or *ACH via our invoicing system.
*Please note: If you choose to pay an invoice by credit card or ACH, you are automatically enrolled in autopay! To have autopay removed from your account, you must contact finance@everflow.io.
What will my invoice include if I cancel my Everflow account?
You are billed by calendar month. This means that you are responsible for paying for the month in which you cancel.
Who do I contact if I have questions about my invoice, or if I need to update contact/billing/payment information?
Please contact our customer success team via Live Chat or email us at support@everflow.io or finance@everflow.io for invoicing inquiries.
Please note that you must be an Everflow user who is authorized to receive invoices or with administrative privileges within the platform to make these requests.