Updated - Hotfix 3.2.0 (April 2023):
New security feature added which sends an email to a user when a new browser login is detected in the Network UI [Details]
New security feature added which sends an email to network administrators whenever a new network API key is created [Details]
Multi-Factor Authentication now supports SMS [Details]
Overview
This article walks you through navigating your account preferences, setting up user accounts for your employees, and provides resources for additional network security.
Managing Employee Permissions (i.e. Roles)
My Account
Navigate to Control Center - My Account.
This includes your personal information, as well as a link to change your password.
API keys are not visible in your account for security reasons.
If you are a Partner or Advertiser manager, you will also see a Partner/Advertiser sign up link that will automatically list a new Partner/Advertiser sign up under you, provided their application is accepted.
Click the Notifications tab to view and modify your notification settings.
Select the toggle to the right of the action that represents your desired delivery method/s.
Setting up Employee Accounts
Navigate to Control Center - Accounts.
This is where you can create, delete and manage the access of employees by setting their roles. Only Administrators have access to the Roles section.Who is an Administrator? Scroll right to see the Administrator column to see which users are indicated by "YES".
Partner Manager Access
Partner Manager - If Global access is selected, the Partner Manager can see stats for all other Partners that are not assigned to them. If Limited is chosen, the Stats in their reports will be for their own Partners only.
Default Partner/Advertiser Manager - This setting assigns the employee as manager for new Partners and/or Advertisers when the sign-up link is used. Please note that there can only be one default Partner/Advertiser manager for each Everflow account.
Managing Employee Permissions (i.e. Roles)
Navigate to Control Center - Roles <<need Admin access to add an employee>>
This is where you'll define your user's access to sections of the platform.
Roles can be created for any Employee type. If you are an admin, you can create new roles and manage what left side menu items are visible to the Employee. Sections of the UI can be hidden for sensitivity reasons, or to simplify the dashboard of a user with a very narrow focus.
When creating your Role, you will see a menu asking you to select whether the permission should include the ability to edit and make changes (Full Access), or the permission is to simply view the section (Read Only).
For a detailed guide on Roles - [Click Here]
Administrator Access
You must contact the Customer Success team at support@everflow.io or via live chat to request administrator privileges are added or revoked from a user account.
Employee Account History Log
Navigate to Control Center - Accounts - History tab
History is where you can view any modifications made within the platform by specific employees and timeframe.
Best Practices for Employee & Network Security
Login Password
Your login password and API Key are extremely confidential, and need to be protected and stored securely. This section will review default security features, as well as optional tools that can be enabled by request.
Password Protection
Passwords must have at least eight characters, and include at least one letter and one number. Passwords are hashed and salted, and are never stored in plain text, so it is impossible to access any password from Everflow servers.
Password Recommendations:
Create a password that is unique to Everflow, instead of one that you use for other platforms
Use special characters
If you believe that a password may have been compromised, please reset the password immediately by using the “Forgot Password” button on the login page, or by navigating to Control Center > My Account. A Network User with Admin privileges can reset the password of any Network User.
API Keys
For a guide on managing API keys - [Click Here]
We strongly recommend applying an IP whitelist, which ensures API calls can ONLY be made from the IP addresses on the whitelist. Reach out to the Customer Success team with the IPs to be whitelisted.
Security Features
Everflow offers built-in login security tools that are enabled upon request. We strongly recommend reaching out to Customer Success to have these features enabled.
MFA (Multi-Factor Authentication)
Once enabled, users will be asked to download the Google Authenticator App (available for Android and iOS) or opt-in to SMS verification. Each time a User logs in, they will be required to enter the code from the Authenticator or SMS.
MFA may also be activated for Partners and/or Advertisers.
New Browser Detection Notification
When a login from a new browser is detected in the Network Portal, an email notification is sent to the user. This feature can be turned off by navigating to Control Center > My Account > Notification tab > Security section.
New Network API Key Notification
When a new network API key is created, an email is sent to network administrators.
Review Employee User access quarterly
This task includes deactivating old employee accounts, having employees look through their login logs for any anomalies, and to view their History for any API access anomalies.
Login Timeout
After 5 unsuccessful login attempts, the user will have to wait 10 minutes before being allowed to try again.
NEED HELP? OUR CUSTOMER SUCCESS TEAM IS HERE FOR YOU!
We've assembled a superstar team of industry veterans that are available around the clock to make sure that your issues are resolved and questions are answered. You can reach out any time in-platform via Chat or by emailing support@everflow.io.
