Updated in Feature Release 2.9.0 (October 20, 2020): Rule ID now available in the Invalid Click Report for Traffic Controls/SmartSwitch
What is an Invalid Click in Everflow?
An Invalid Click is a click that won't be delivered to the Offer's Destination URL. That click will instead be blocked (sent to a blank page), sent to another destination via Forwarding Rule, or delivered to a backup Fail Traffic Offer.
Here are a few of the many reasons why a click may be treated as an Invalid Click:
- Offer has gone over cap
- Any targeting rules not met (Country, Device, etc...)
- Partner sending traffic was not approved for the offer
- Blocked Traffic (SmartSwitch, Traffic Blocking, Suppression Lists)
- Blocked IP range
- User was instead sent to another destination due to a Forwarding Rule
How to view individual Invalid Clicks
Navigate to Reporting - Click to run the Click Report. Add the columns for Error, Error Message, and Error Code to the report. Invalid Clicks will have a red X in the Error column.
Please Note that each Error Message is assigned an Error Code. For our Error Code Reference Guide - [Click Here].
How to view and drill down aggregated Invalid Clicks
Navigate to Reporting - Offer to run the Offer Report. This can also be done with the Partner Report and the Advertiser Report. Here, you can add Invalid Clicks as a metric so that it appears as a column in your report.
Click on the number in the column to see a Breakdown Chart of the error messages on the Invalid Clicks. You can drill down further by clicking on any of the bars in the Breakdown Chart to display a Click Report for the individual clicks included in that breakdown total.
Click the three vertical dots and select View Click Details to see all the raw data from that click.
The Click Detail page will display the error message at the bottom under Tracking Details.
NEED HELP? OUR CUSTOMER SUCCESS TEAM IS HERE FOR YOU!
We've assembled a superstar team of industry veterans that are available around the clock to make sure that your issues are resolved and questions are answered. You can reach out any time in-platform via Chat or by emailing email@example.com.